Vik's Fine Jewelry, located in Staten Island, NY, has been a notable destination for engagement ring creation and fine jewelry for over 30 years. Situated at 2323 Richmond Avenue in the Heartland Village Shopping Plaza, this boutique is known for its personalized service and a sincere approach to customer needs. With a focus on providing high-quality diamonds and custom jewelry, the owner, Vik Cooper, fosters relationships that make the buying experience memorable.
The establishment enjoys positive feedback, boasting a stellar rating of 5.0 from 37 Google reviews and 4.3 from 11 Yelp reviews. Customers frequently praise the attentive staff and the welcoming atmosphere, highlighting Vik's ability to tailor pieces to individual preferences. Engaged couples particularly appreciate the extensive selection of engagement and wedding rings, with many noting that the staff is knowledgeable and accommodating, ensuring clients find the perfect ring.
However, some reviews point out occasional issues with pricing and communication. A few customers have mentioned feeling that certain items were overpriced or experiencing inconsistent pricing on similar services. These comments provide a contrast to the overwhelmingly positive sentiment from most reviews.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Opening Hours:
- Monday: Closed
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 7:00 PM
- Saturday: 9:30 AM - 6:00 PM
- Sunday: Closed
Staff: Vik Cooper
Best Review:
Richard highlights the exceptional service at Vik's, comparing it to the welcoming atmosphere of a familiar place where everyone knows your name, making it his first choice for all jewelry needs.
Worst Review:
Kim expresses disappointment regarding the store's pricing and the lack of adherence to safety protocols during the pandemic, feeling uncomfortable due to the staff's behavior.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 48