American Jeweler operates as a prominent jewelry store located at 3632 S East St, Indianapolis, Indiana, in Marion County. With over 25 years of experience, this jeweler specializes in creating exquisite engagement rings and offers a variety of services including custom designs, jewelry and watch repairs, appraisals, and estate buyouts. The owner, Scott O'Harra, is known for providing exceptional customer service, ensuring that clients feel valued during their jewelry buying experience.
The business has garnered a total of 79 reviews, reflecting a mix of sentiments from customers.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Positive reviews highlight excellent customer service, fair pricing, and a friendly atmosphere. Customers have praised the store for the uniqueness and quality of merchandise, as well as the owner’s honesty and helpfulness. However, some negative feedback has been directed towards perceived rudeness from the owner and instances of the store being temporarily closed when customers arrived.
**Opening Hours:**
- Friday: 10 am – 7 pm
- Saturday: 10 am – 7 pm
- Sunday: 10 am – 5 pm
- Monday: 10 am – 7 pm
- Tuesday: 10 am – 7 pm
- Wednesday: 10 am – 7 pm
- Thursday: 10 am – 7 pm
**Staff:**
- Scott O'Harra (Owner)
Best Review:
Mark praised the exceptional service and value for money he experienced at American Jeweler, noting the shop's great prices and variety.
Worst Review:
Martha shared her disappointment about visiting when the shop was closed despite the open sign being illuminated, indicating a lack of communication regarding the store's availability.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.