Kay Jewelers Southport Pavilion in Indianapolis IN

Kay Jewelers located at 4850 East Southport Rd., Ste. F, Indianapolis, IN 46237-3321, serves the Marion County community with a focus on engagement ring creation and exceptional customer service. With a solid rating of 4.7 stars from 60 reviews, the store prides itself on providing high-quality jewelry and personalized experiences. Customers can reach the store at the phone number 317-791-0674.

The store's staff, including attentive team members such as Kristi and Tiffany, are frequently praised for their exceptional support during the ring selection process. They engage with customers to ensure a fulfilling shopping experience. The store offers a variety of services including jewelry maintenance, custom orders, and diamond upgrades, making it a go-to location for couples looking to create the perfect engagement ring.

However, some reviews mention instances of frustration with the customer service and system delays, particularly during peak times like the holiday season.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Best Review: Hannah appreciated working with Tiffany at Kay Jewelers, noting the exceptional service and assistance in finding a beautiful wedding band that met their requirements.

Worst Review: A reviewer found their experience frustrating due to slow system response times during a busy shopping event, leading to delays in placing their order.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Kristi
- Tiffany

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.