Rogers & Hollands Jewelers Castleton Square in Indianapolis IN
Rogers & Hollands Jewelers, located at 6020 E. 82nd Street, #100, Castleton Square Mall, Indianapolis, IN 46250, is a well-regarded destination for couples seeking to create the perfect engagement ring. The store operates in Marion County and offers a range of jewelry services, including engagement ring customization, watch repair, and jewelry repairs. Customers can enjoy the assistance of knowledgeable staff, including Joshua D, who has received commendations for his customer service.
With a total of 60 reviews reviewed, the overall sentiment from online customer reviews is as follows:
- **Positive Sentiment**: 75%
- **Neutral Sentiment**: 15%
- **Negative Sentiment**: 10%
Highlighting both strengths and areas for improvement, many customers praise the excellent customer service and extensive selection of fine jewelry. There are mentions of exceptional guidance during the ring creation process and a commitment to satisfying customer desires. However, there are some negative feedbacks regarding customer service experiences, particularly related to return policies, with a few customers expressing dissatisfaction with the handling of their inquiries.
**Best Review:** A customer noted that the attention and helpfulness of the staff made their engagement ring shopping experience enjoyable and productive, particularly appreciating the personalized approach taken by Joshua.
**Worst Review:** A customer expressed frustration over the store's return policy, feeling that the rules were inflexible and that the customer service did not adequately address their concerns about minor wear on a purchased watch.
**Operating Hours:**
| Day | Hours |
|-----------|-----------------|
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
