Kay Jewelers, located at 49 W Maryland St Ste 175, Indianapolis, IN 46204, is a well-regarded jewelry store known for its engagement ring creation services. Operating in Marion County, the store features a range of options for engagement rings, timepieces, and designer collections. Customers have mentioned that the staff, including names like Devonte and Keith, provide a warm and welcoming atmosphere, emphasizing exceptional customer service.

The store has accumulated a total of 94 reviews, indicating a diverse range of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the helpfulness and professionalism of the staff, with many customers expressing satisfaction with their engagement ring selections and overall experience. Some notable mentions include the efficient and friendly service that customers encountered, reflecting a strong commitment from the team at Kay Jewelers.

Conversely, some negative feedback has raised concerns about difficulties in communication, particularly regarding responses to phone inquiries and unforeseen issues with product quality. Customers emphasized the need for prompt communication regarding orders and other queries.

Best Review:
Joe praised the exceptional service provided by Devonte, noting how he was confident in finding the perfect gift after a guided shopping experience that met his needs.

Worst Review:
Fran expressed frustration with the sales process, recounting a negative experience concerning financing options and customer service, which ultimately led to her walking away from a substantial purchase.

**Operating Hours:**
Monday - Saturday: 10:00 AM - 8:00 PM
Sunday: Closed

**Staff Members Mentioned:**
- Devonte
- Keith

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*