Bert's Jewelers, located at 5520 Connecticut Ave NW, Washington, DC 20015, is well-known for its jewelry and watch services, especially in engagement ring creation and repair. This family-owned business has served the Washington, DC area since 1968, offering a range of services including jewelry sales, repairs, and watch care. Customers appreciate the professional quality of the jewelry repair and the friendly, knowledgeable staff.

The store’s contact number is 202-237-9177, and it operates with specific hours throughout the week:

| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 4:00 PM |
| Tuesday | 10:00 AM - 4:00 PM |
| Wednesday | 10:00 AM - 4:00 PM |
| Thursday | 10:00 AM - 4:00 PM |
| Friday | 10:00 AM - 4:00 PM |
| Saturday | Closed |
| Sunday | Closed |

Customer experiences have varied, as reflected in the following analysis of online reviews:

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 40%
Neutral sentiment: 20%
Negative sentiment: 40%

While some customers commend Bert's Jewelers for their exceptional service, particularly in jewelry repair and customer appreciation, others have noted issues with inconsistent service and communication. Positive reviews focus on the cheerful and helpful staff, showcasing a commitment to customer satisfaction. In contrast, negative reviews highlight dissatisfaction with customer service incidents and perceived high prices.

Best Review:
Norman praised the consistent excellent service Bert's Jewelers has provided over the years, particularly with watch and jewelry repairs, emphasizing the satisfaction that keeps him returning.

Worst Review:
Alyson expressed frustration after losing a sentimental necklace, claiming it was sold without her consent and criticized the rude and unprofessional behavior of the staff during the incident.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.