Brilliant Earth - Washington DC showroom entryway, Washington, DC

Brilliant Earth, located at 3332 Cady's Alley NW, Washington, DC 20007, specializes in creating exquisite engagement rings and fine jewelry. This jeweler is well-known for its commitment to ethically sourced materials, providing customers a personal and informative experience during the ring purchasing process. Their highly trained staff, including representatives like Hannah and Basia, ensure clients feel welcomed and supported throughout their journey in selecting the perfect piece. The store operates by appointment only, which fosters a personalized environment for engagement ring consultations.

The reviews collected present a balanced view of the store's services. Positive sentiments focus on the professionalism and attentiveness of the staff, highlighting the enjoyable atmosphere and informative nature of consultations. Many customers have praised the knowledgeable associates who make the ring selection process seamless. However, some negative feedback addresses issues regarding inconsistencies in customer service and product quality, with a few customers expressing frustrations over delays in appointments and quality concerns about their rings.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Opening Hours:
- Monday to Sunday: 10:00 AM – 7:00 PM

Staff:
- Hannah
- Basia

Best Review: A customer appreciated the extensive options and the knowledgeable staff member, Hannah, who provided clear information about diamond quality, leading to a highly satisfying purchase experience.

Worst Review: Another customer highlighted a frustrating experience with service delays and lack of accountability regarding a poorly made ring, expressing disappointment in the overall customer support provided.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.