Jay Jewelers, located at 470 L'Enfant Plaza SW #603-A, Washington, DC 20024, is highly regarded for its engagement ring creation and personalized service. The establishment has been a trusted option for Washington D.C. residents since 1991, offering a selection of fine watches and exquisite jewelry, alongside skilled repair services. Customers praise the knowledgeable staff's ability to guide them through the customization process for engagement rings, providing expert advice on materials and styles. The owner, Jay, is often mentioned for his attentive customer service and craftsmanship, contributing to a welcoming atmosphere for clients seeking special pieces.

The store operates Monday to Friday from 10:00 AM to 6:00 PM and is closed on Saturdays and Sundays. It is conveniently situated near the L'Enfant Plaza Metro Station, serving clients from Washington D.C. and surrounding areas.

Overall, Jay Jewelers has accumulated 46 reviews, with a general positive sentiment reflected in many customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 74%
Neutral: 10%
Negative: 16%

Positive reviews often highlight the helpfulness and expertise of the staff, with customers feeling well taken care of throughout their engagement ring shopping journey. However, there are some negative experiences reported relating to service delays and customer service challenges.

Best Review:
A customer named Matthew praised the owners’ kindness and the helpfulness provided during their engagement ring shopping. They appreciated the thorough walkthrough of different rings and materials by the staff, which made their decision process much easier.

Worst Review:
Danielle expressed significant disappointment after bringing in her wedding rings for service. She reported that one of the prongs was broken when she picked them up, and the jeweler denied responsibility for the damage.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Opening Hours** |
|----------------------------|
| Monday to Friday: 10:00 AM - 6:00 PM |
| Saturday: Closed |
| Sunday: Closed |

Staff mentioned: Jay