James Allen store Washington, Washington DC

James Allen is a premier jewelry store located at 3109 M Street NW, Washington, D.C. 20007, operating in Georgetown, which specializes in creating exquisite engagement rings. Offering a unique shopping experience, this store empowers customers to engage firsthand with a wide variety of engagement rings, diamonds, and fine jewelry, along with the option to participate in virtual reality experiences to better understand their choices.

With a strong commitment to customer service, James Allen operates with a team of knowledgeable staff who graciously assist customers while allowing them the space to make decisions. The store provides personalized consultations and encourages customers to explore extensive options both online and in-store.

Operating hours are as follows:
- Monday to Saturday: 11:00 AM – 7:00 PM
- Sunday: 12:00 PM – 7:00 PM

The business boasts over 950 total reviews, showcasing a range of customer sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%

Best Review: David praised the company for its easy online purchasing process and the beauty of the ring, expressing satisfaction with the service and the prompt delivery.

Worst Review: Paras shared grievances about receiving a white gold ring instead of the platinum one he ordered, noting unsatisfactory customer service during the resolution process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.