James Gattas Jewelers, located at 4900 Poplar Avenue, Memphis, TN 38117, is a distinguished jewelry store known for its exceptional engagement ring creation and customer service. The store has a long-standing reputation for providing tailored jewelry solutions, specializing in custom engagement rings that reflect individual styles. Customers can find a wide selection of diamonds and exquisite mountings to suit various preferences and budgets.

The knowledgeable staff, including the owner James Gattas and team members like Phillip and Dylan, are renowned for their dedication to customer satisfaction. They guide clients through the ring design process, ensuring that every detail is considered, and many reviews commend the personalized attention and expertise offered throughout the experience.

Operating hours for James Gattas Jewelers are as follows:

| Day | Hours |
|-----------|---------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 6%
Negative: 4%

With a total of 250 reviews analyzed, the store's positive sentiment is predominantly driven by the staff's professionalism and the quality of custom pieces created. However, some negative feedback was noted regarding isolated experiences with customer service.

Best Review: A customer highlighted the fantastic service during the engagement ring purchasing process, praising Phillip for delivering knowledgeable guidance and expertly designing a ring that exceeded their expectations.

Worst Review: Another customer expressed disappointment over a staff member's attitude, feeling unwelcomed during their visit and negatively impacting their overall experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members:
- James Gattas
- Phillip
- Dylan