Zales Jewelers, located at 4465 Poplar Ave, Ste. 211, Memphis, TN 38117, operates within Shelby County. The store specializes in creating stunning engagement rings, offering a range of jewelry services including custom jewelry design, repair, and cleaning. Customers can find a knowledgeable staff dedicated to helping them select the perfect piece.

Operating hours are as follows:

- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

The jeweler has received a total of 404 customer reviews, with mixed feedback reflecting both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Many customers praised the attentive service and expertise of staff members, particularly noting prompt assistance during the engagement ring selection process. However, some negative feedback pointed to issues with customer service responsiveness and occasional dissatisfaction with repair services.

Best Review:
Bianca commended the staff's helpfulness and their ability to provide excellent recommendations, highlighting a particularly positive experience with a sales associate.

Worst Review:
Jenny expressed frustration over receiving an empty gift box and highlighted issues regarding charging multiple times, indicating a lack of trust in the store’s handling of customer transactions.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.