Kay Jewelers, located at 5955 US-72 Ste. 108, Memphis, TN 38119, specializes in creating exquisite engagement rings and offers a wide range of jewelry services in Shelby County. With a commitment to providing exceptional customer service, Kay Jewelers employs knowledgeable staff who assist customers in the selection and customization of their jewelry. The store is known for its quality engagement rings, wedding bands, and a variety of other fine jewelry pieces.

Kay Jewelers operates under the following hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

The store has received a total of 96 reviews, showcasing a diverse range of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%

While many customers praise the friendly and helpful service they receive, a significant number have expressed dissatisfaction regarding long wait times and customer service issues.

Best Review:
Stephen noted the excellent customer service and pleasant shopping experience at Kay Jewelers, highlighting the helpfulness of the staff.

Worst Review:
Anjelica shared a concerning experience with poor service, explaining that she and her husband were left waiting for an extended time while other customers were assisted first.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.