Quality Jewelry Repair in Memphis TN

Quality Jewelry & Repair, located at 7464 Winchester Rd #108, Memphis, TN 38125, offers a diverse range of services, particularly focusing on engagement ring creation and jewelry repair. This black-owned business, managed by Tarsha Moore and Kelvin, has garnered attention for its customer service, though experiences vary.

The store has received 26 reviews overall, with a mixed reception. Positive reviews often highlight the friendly and welcoming atmosphere, especially in relation to the personalized service during ring creation and repair jobs. Customers appreciate the quality of work, including ring resizing and watch repairs, noting that the staff provides effective and attentive assistance.

Conversely, some negative reviews express dissatisfaction with customer service, mentioning rude interactions and instances of staff unavailability. This feedback indicates that while many customers enjoy their experiences, there are pronounced moments of frustration reported by others.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review:
Kim Weatherspoon praised the jeweler for its unique pieces and reasonable prices, highlighting the owner's kindness and talent in jewelry making.

Worst Review:
Debra Washington criticized the store for inadequate service, noting that the owner and staff often disappeared when customers needed assistance.

**Opening Hours**:
| Day | Hours |
|-----------|----------------|
| Monday | Closed |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 11 AM - 3 PM |
| Sunday | Closed |

Staff:
- Tarsha Moore
- Kelvin

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.