Kay Jewelers, located at 2760 N Germantown Pkwy, Spc. 1530, Memphis, TN 38133-8153, operates in Shelby County and offers a range of jewelry services, with a particular emphasis on engagement ring creation. The store is known for its hand-selected diamonds and various customizable options tailored to individual preferences, accommodating customers looking for the perfect ring for their special occasions.

The store's operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

The customer reviews reflect a wide spectrum of sentiments. Across 127 reviews, there is a notable mixture of positive and negative feedback. Many customers praise the knowledgeable and helpful staff for their exceptional customer service and variety of options. However, there are some criticisms regarding delays in service and communication issues.

Overall Sentiment from Online Customer Reviews:
- Positive: 67%
- Neutral: 15%
- Negative: 18%

Best Review:
Corey commended the store for its friendly staff and great customer service, highlighting a wonderful overall shopping experience.

Worst Review:
One customer expressed frustration about significant delays in receiving a repaired ring and poor communication from the staff, indicating dissatisfaction with the service received.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.