John-William Jeweller, located at 81 Church St # 101, Mountain Brook, AL 35213, has garnered a mix of customer feedback, showcasing their engagement ring creation and jewelry services. The store operates in Jefferson County, offering specialty services such as on-site repairs, custom design, and appraisals. The establishment is reported to have knowledgeable staff who provide attentive customer service, which is frequently noted positively by patrons.

The overall sentiment from online customer reviews is as follows:
- Positive: 50%
- Neutral: 30%
- Negative: 20%

Positive reviews highlight the staff’s professionalism and the quality of the jewelry selection. Customers appreciated the expertise shown in helping them find the perfect engagement ring and noted their impressive collection, including vintage pieces.

Conversely, some negative reviews detail experiences of poor customer service, with a specific mention of a staff member being perceived as rude and dismissive. One reviewer expressed dissatisfaction with how they were treated during a ring fitting process, significantly impacting their impression of the store.

Best Review: John praised the staff for their knowledgeable assistance in finding the right engagement ring, emphasizing a great experience from start to finish.

Worst Review: Michelle recounted a distressing experience with a staff member, feeling belittled and uncomfortable due to their dismissive and disrespectful attitude during a simple ring fitting.

Opening Hours:
- Monday to Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff members noted include the owner, William B.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.