Zales Jewelers - Riverchase Galleria, Birmingham, AL

Zales Jewelers, located at 2000 Riverchase Galleria, Ste. 248, Birmingham, AL 35244, offers a variety of engagement ring creation services alongside an extensive selection of fine jewelry. The staff is known for their helpfulness and professionalism, with particular praise directed at sales associates like Sam and Ryan, who have provided exceptional customer service. Customers can engage in customizing jewelry pieces, ring resizing, and cleaning services.

The atmosphere is predominantly positive, with many reviews highlighting the staff's attentiveness and patience in helping customers find the perfect engagement ring. However, some reviewers have reported aggressive upselling tactics and experiences with unhelpful staff, which detracted from their overall impression of the store.

The store operates within Jefferson County, offering a convenient location for locals and visitors alike.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members: Sam, Ryan

Overall Sentiment from Online Customer Reviews:
The store has received a mix of feedback, with approximately 40% positive, 30% neutral, and 30% negative sentiments based on the gathered reviews.

Best Review:
A customer noted the excellent service provided by Sam, who took the time to assist in finding the perfect ring without any pressure, resulting in a positive shopping experience.

Worst Review:
Another customer expressed disappointment in the aggressive sales tactics used by an employee, feeling pressured to make a purchase without adequate information, leading to a frustrating experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.