Kay Jewelers, located at 2000 Riverchase Galleria, Ste. 215, Birmingham, AL 35244-2341, operates in Jefferson County and offers a variety of jewelry services with an emphasis on engagement ring creation. The team is known for providing personalized assistance, helping customers find the perfect ring to symbolize their love. This location features a range of engagement rings, wedding bands, and other fine jewelry, ensuring that every couple can find something special that fits their style and budget. With a focus on customer service, the staff is described as knowledgeable and attentive, catering to individual needs and preferences.

However, there is a noticeable split in customer feedback. Many reviews indicate positive experiences with staff members, highlighting their helpfulness, professionalism, and the quality of the jewelry offered. Compliments often mention the pleasant shopping atmosphere and the patience of employees when guiding customers through their purchase decisions.

On the flip side, some negative reviews express dissatisfaction with service quality, citing issues such as poor communication and mishandling of orders, with some customers feeling misled about pricing and engagement services. This disparity suggests that while many customers have had enjoyable experiences, others have faced significant frustrations.

Overall Sentiment from Online Customer Reviews:
Positive: 61%
Neutral: 20%
Negative: 19%

Best Review:
A customer praised the exceptional service and patience displayed by the staff, particularly noting that they found the perfect engagement ring after receiving thorough assistance.

Worst Review:
One customer reported a frustrating experience regarding mishandling of their ring order and service, stating they had difficulty in communication with the staff, which left them feeling dissatisfied with their overall experience.

Hours of Operation:
| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Staff Members:
- Names of specific staff members were not disclosed in the reviews.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.