Zales Jewelers, located at 5012 Pinnacle Square, Ste. 114, Trussville, AL 35235-3171, offers a wide variety of jewelry and exceptional customer service, particularly in engagement ring creation. With a significant total of 268 customer reviews, this jewelry store has garnered a reputation for outstanding quality and service in the jewelry industry. Customers have highlighted the expertise of staff members, specifically Crystal and Danielle, noting their patience, knowledge, and ability to assist with the selection of engagement rings.

The store provides a range of services, including custom jewelry design, jewelry and watch repair, cleaning and inspection, and trade-ins or upgrades of diamond jewelry, making it a comprehensive destination for those seeking to create unique engagement rings and other fine jewelry pieces.

Operating hours are as follows:

- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

The overall sentiment from online customer reviews is as follows:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Customers generally express high satisfaction with their experiences, frequently complimenting the helpfulness and professionalism of the staff.

Best Review: A customer named Christopher noted the excellent and quality service received at the Trussville location, highlighting the helpfulness of the staff, especially Crystal.

Worst Review: A customer, AliB, expressed disappointment regarding the store's failure to communicate effectively about the pricing and timeline for jewelry repairs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.