Bartels & Co in Saint Louis MO

Bartel's Jewelers, located at 10411 Clayton Rd, Saint Louis, MO 63131, offers a unique approach to engagement ring creation, specializing in custom designs. The store, known for its charming family-owned atmosphere, provides a personalized experience where clients can work with knowledgeable staff to create stunning, one-of-a-kind pieces. Mark, a key member of the team, is particularly praised for his expertise and friendly service, where he prioritizes understanding the customer’s needs without any pressure.

With an overall positive reputation, Bartel's has garnered a total of 12 reviews. Customers frequently highlight the exceptional service provided by the staff, noting the personalized attention and creativity in designing engagement rings. Positive sentiments are reflected in comments about the quality of the pieces and the unique antique options available. However, there are some negative reviews that mention issues related to consignment transactions, signaling areas for improvement in customer service handling.

Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%

**Operating Hours:**
- Monday: 11:30 AM - 6:00 PM
- Tuesday: 11:30 AM - 6:00 PM
- Wednesday: 11:30 AM - 6:00 PM
- Thursday: 11:30 AM - 6:00 PM
- Friday: 11:30 AM - 6:00 PM
- Saturday: 11:30 AM - 6:00 PM
- Sunday: 11:30 AM - 6:00 PM

**Staff Members:**
- Mark (mention of specific staff member)

Best Review:
Natalie highlighted Bartel's commitment to quality, mentioning that the owner worked closely with her fiancé to craft a beautiful engagement ring made from certified diamonds. She appreciated the exceptional service and the end result.

Worst Review:
Wendy expressed dissatisfaction with her experience at Bartel's, stating that there were issues regarding consigned jewelry and alleged mishandling by the owner, which led to a lawsuit being filed.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.