Kay Jewelers, located at 341 South County Center Way, St. Louis, MO 63129, is a well-known jewelry store in St. Louis County that offers a variety of services, with a special emphasis on engagement ring creation. The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. The phone number to reach them is (314) 845-9898.

The jeweler provides an array of services, including engagement and wedding ring designs, custom and special order pieces, jewelry maintenance and repair, appraisals, and gold exchange options. Customers have commented on the friendly and professional service, highlighting staff members' willingness to assist in finding the right pieces for their special occasions.

However, reviews reveal a mixed sentiment regarding overall customer experience.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

The positive reviews frequently praise the knowledge and helpfulness of the staff, particularly during the engagement ring selection process. Customers expressed contentment with the variety of designs and the attentive service provided by associates. The ambience of the store seems to contribute positively to the shopping experience.

Conversely, negative reviews cite issues regarding product quality and customer service. Complaints include dissatisfaction with warranty claims, experiences of poor service from some staff members, and unresolved issues with repairs.

Best Review:
Chris mentioned that the staff at Kay Jewelers provided exceptional customer service and that they were particularly helpful in finding quality engagement rings.

Worst Review:
Gabrielle expressed significant frustration about the repeated issues with her engagement ring, citing multiple warranty claims and feeling that the staff prioritized sales over customer satisfaction.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours:**

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned in the reviews include Marcus and Rose.