Southside Jewelry and Loan, Custom Engagement Rings in Saint Louis , MO

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75% Score | Southside Jewelry and Loan, Saint Louis, MO

Southside Jewelry and Loan, located at 8101 Gravois Rd, St. Louis, MO 63123, is a family-owned jeweler specializing in engagement ring creation and jewelry repair services. The shop provides a wide selection of fine jewelry, offering customers the opportunity to design unique engagement rings tailored to their preferences. With a full-time in-house jeweler boasting over 30 years of experience, clients can expect professional and knowledgeable service. The jeweler is praised for the quality of work, particularly in jewelry repair and customization.

Operating in St. Louis County, Southside Jewelry and Loan also offers services for pawning items, making loans on valuable goods, and selling a variety of merchandise including electronics and tools. They are open Monday to Friday from 10:00 AM to 6:00 PM and Saturday and Sunday from 10:00 AM to 4:00 PM. Customers can reach the store at (314) 353-1900.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews indicates a mixed response. Positive experiences revolve around the staff's attentiveness, quality of jewelry creation, and fair pricing, while negative reviews highlight poor customer service and low offers on pawned items. The reviews reflect a positive sentiment score of 65%, neutral at 20%, and negative at 15%.

Best Review:
A customer named Stephanie raved about the helpfulness of the staff, noting that they provided decent loans on pawns and had a wide range of good quality jewelry and tools at reasonable prices.

Worst Review:
A customer named Jason expressed strong dissatisfaction with the service, claiming that the staff was rude, particularly when dealing with specific high-end items, and felt misled about their policies on item valuation.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Operating Hours |
|-----------------------|
| Monday - Friday: 10 AM - 6 PM |
| Saturday: 10 AM - 4 PM |
| Sunday: 10 AM - 4 PM |

Staff members mentioned include the in-house jeweler, whose name wasn't specified.

Positivity Score: 75%
Total Customer Feedback Reviewed: 148

Store Phone Number: 3143531900

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75%

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