Kay Jewelers, located at 2124 Saint Louis Galleria, St. Louis, MO 63117-1153, is renowned for its extensive selection of fine jewelry, particularly in engagement ring creation. With a commitment to providing exceptional service, Kay Jewelers offers services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. The knowledgeable staff, including manager Darryl Hines, work closely with customers to tailor their jewelry needs while ensuring a superior shopping experience. As an established leader in the jewelry market, Kay Jewelers has become a go-to destination for residents in St. Louis County.

Operating hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Customer reviews sentiment:
Overall Sentiment from Online Customer Reviews:
Positive: 34%
Neutral: 16%
Negative: 50%

Positive reviews emphasize the excellent customer service and knowledgeable staff, with many customers appreciating the personalized attention they received when selecting and designing engagement rings. Some reviews highlight the quality of the jewelry and the great prices offered during sales.

Conversely, negative reviews commonly express frustration with customer service issues, including difficulties with repairs, warranty claims, and inconsistent experiences with staff. Complaints regarding high repair costs and unresponsive service have also been noted.

Best Review:
In a positive review, Ayt praised the store's great customer service and selection, highlighting a successful shopping experience where they found high-quality items at a discount.

Worst Review:
A customer named Liz expressed extreme dissatisfaction, criticizing the store for poor communication and service, noting significant issues with their wedding band purchase and the lack of accountability from the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.