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Diamonds Direct, located at 11619 Olive Blvd, Creve Coeur, MO 63141, operates in St. Louis County and specializes in creating stunning engagement rings and fine jewelry. Customers rave about the exceptional service provided by knowledgeable staff, particularly Gai and Patti, who guide clients through the engagement ring creation process with patience and expertise. It is noted that staff members prioritize each customer's experience, ensuring personalization without being pushy. The store also offers a wide selection of wedding bands, complimentary jewelry maintenance, and a lifetime warranty on many purchases.
Despite the overwhelmingly positive sentiment found in customer reviews, there are occasional negative experiences cited, such as issues with appraisals or customer service inconsistencies. In total, 1,491 reviews were reviewed for insights into customer sentiment.
Overall Sentiment from Online Customer Reviews:
Positive: 94%
Neutral: 4%
Negative: 2%
Best Review:
A customer named Anna praised Gai for her kind, patient, and knowledgeable assistance in selecting wedding bands, emphasizing how enjoyable the process was.
Worst Review:
Carly expressed disappointment in the customer service she received, feeling disrespected and accused when seeking an appraisal, leading to a less than satisfactory experience.
**Opening Hours:**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
Staff Members:
- Gai Kranz
- Patti Kelly
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 96%
Total Customer Feedback Reviewed: 1491
Store Phone Number: 3149423777
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