Ben Bridge Jeweler, located at 7040 N Mesa St, El Paso, TX 79912, is a premier destination for engagement ring creation and exceptional customer service in El Paso County. The jeweler boasts a strong reputation for its curated selection of fine jewelry, including a variety of engagement rings, diamonds, and gemstones. Many customers commend the knowledgeable and friendly staff, such as Penny Church-Kosters, who consistently deliver outstanding service, making the ring selection process enjoyable and stress-free. Customers frequently highlight the store's accommodating service, which often includes personalized attention to clients' unique preferences.
The store's operating hours are as follows:
- Monday to Saturday: 10 AM - 6 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
The store has received a total of 145 reviews, showcasing a predominantly positive customer sentiment. Approximately 90% of reviews reflect positive experiences, with patrons praising the quality of the jewelry and the level of service. About 5% of the reviews are neutral, and the remaining 5% express negative sentiments regarding certain experiences related to order handling and customer interactions.
Best Review:
A customer named Michele praised Ben Bridge for providing good service with quality jewelry, emphasizing that it always feels like a great combination.
Worst Review:
Another reviewer, Deantha, expressed dissatisfaction with the customer service, highlighting an experience where her engagement ring was not properly communicated during the resizing process and indicating that she felt pressured during her visits.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff Members:
- Penny Church-Kosters
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 145