Ben Williams Jewelers, located at 7230 Gateway East Blvd Ste E, El Paso, TX 79915, specializes in jewelry and watch repair, including engagement ring creation. The dedicated staff, led by owner Dee F., is committed to providing exceptional service with a certified Master Jeweler offering customizable bridal and engagement rings along with jewelry appraisals by a certified diamontologist. The store has garnered a range of reviews, reflecting both positive and negative customer experiences regarding service and communication.

Operating Hours:
- Monday: 9:00 AM - 6:00 PM
- Tuesday: 9:00 AM - 6:00 PM
- Wednesday: 9:00 AM - 6:00 PM
- Thursday: 9:00 AM - 6:00 PM
- Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
The review analysis reflects a mixed sentiment, with approximately 40% of reviews being positive, 20% neutral, and 40% negative. Customers appreciate the quality of jewelry and the expertise in customization, but some express concerns regarding customer service and timely communication.

Best Review:
Kelli from El Paso noted that while the shop initially seemed knowledgeable about watch repairs, she was disappointed with their customer service, feeling that they could have been more proactive in communication during the repair process.

Worst Review:
A reviewer highlighted frustrations with long wait times and a perceived lack of effort from the staff in locating replacement parts, leading to a poor overall customer experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.