Estate & New Jewelry in El Paso TX

Jewel Gallery, located at 7134 N. Mesa St, El Paso, TX 79912, is a notable destination for engagement ring creation, carving a niche in the jewelry landscape of El Paso County. The business, owned by Linda and Armando Medrano, showcases an impressive selection, featuring over 11,000 pieces of jewelry, including custom engagement rings. Customers often praise the exceptional service provided by the knowledgeable and attentive staff. The store is renowned for making the engagement ring selection process enjoyable, with many clients highlighting the personalized assistance they receive during their visits.

The store's operating hours are as follows:
| Days | Hours |
|---------------|------------------|
| Monday | 10 AM - 5:30 PM |
| Tuesday | 10 AM - 5:30 PM |
| Wednesday | 10 AM - 5:30 PM |
| Thursday | 10 AM - 5:30 PM |
| Friday | 10 AM - 5:30 PM |
| Saturday | 10 AM - 5:30 PM |
| Sunday | Closed |

Overall sentiment from online customer reviews:
Positive – 69%, Neutral – 23%, Negative – 8%.

Positive reviews frequently mention the superb customer service, with clients appreciating the friendly atmosphere and the willingness of staff to guide them through the custom design process, especially for engagement rings. However, some negative feedback points to occasional service inconsistencies, particularly regarding repair timelines and design issues.

Best Review:
Gates appreciated the efforts of the staff, particularly Alejandra, who went above and beyond to meet a challenging request for a custom engagement ring, ensuring timely completion amidst adverse conditions.

Worst Review:
Ashley expressed dissatisfaction with the repair services, reporting a lack of communication regarding the status of her earring after being promised it would be ready the next day.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned in reviews include Linda and Armando Medrano, Alejandra.