Hawley Jewelry, El Paso, TX

Hawley's Jewelry, located at 1155 N Zaragoza Rd B103, El Paso, TX 79907, is a jewelry store renowned for its exceptional services, particularly in engagement ring creation and jewelry repair. With over 30 years of experience in the industry, the owner and staff are dedicated to providing professional and honest service, crafting unique engagement rings tailored to clients' desires.

The store is noted for its in-store shopping experience and offers a variety of services, including custom jewelry design and precise repair of jewelry and watches. Customers appreciate the fast service, with some stating that ring resizing or repairs can be completed in less than an hour. Positive reviews highlight the professionalism and expertise of the staff, particularly in handcrafting engagement rings and accommodating specific customer requests with quality work.

However, some customers have reported negative experiences, citing issues with customer service and dissatisfaction with repairs, leading to concerns about trustworthiness. Reviewers have also mentioned inconsistencies in service quality, with some customers feeling that their needs were not adequately addressed.

Overall, Hawley's Jewelry has received a mixed response, with a total of 26 reviews.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 60%
Neutral Sentiment: 25%
Negative Sentiment: 15%

Best Review:
Victoria Alvarez commended the store for quickly resizing her engagement ring and praised the excellent customer service she received, expressing her intention to return for future jewelry needs.

Worst Review:
Fernando Ponce expressed frustration over the lack of follow-through on a watch repair, feeling that the service he received did not match the promises made regarding the repair's completion and transparency.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Thursday: 10?am–6?pm
- Friday: 10?am–6?pm
- Saturday: 10?am–6?pm
- Sunday: 10?am–3?pm
- Monday: 10?am–6?pm
- Tuesday: 10?am–6?pm
- Wednesday: 10?am–6?pm

Staff Members:
- Owner: Not specified
- Staff: Not specified