Zales Jewelers, located at 6101 Gateway West, Ste. 505, El Paso, TX 79925-3416, is a notable destination for those seeking to create exquisite engagement rings. This jewelry store operates in El Paso County and offers a wide variety of services, including in-store ordering, custom jewelry design, jewelry and watch repairs, as well as cleaning and inspection services. Customers can benefit from trade-in and upgrade options for diamond jewelry purchased at Zales.

With a significant total of 116 reviews analyzed, the general sentiment reflects both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Positive reviews highlight the friendly and knowledgeable staff, particularly praising specific team members for their patience and exceptional customer service in helping customers find the perfect engagement rings. On the other hand, negative feedback often points to issues with repair services and inconsistent product quality.

Best Review:
Zuheily praised the friendly staff and great service encountered at Zales, noting how well customers are treated during their visits.

Worst Review:
Courtney expressed frustration over warranty issues and the poor handling of her ring repair, detailing her dissatisfaction with the customer service during her experience.

**Store Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff members mentioned include Alma Garcia and Mary.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.