Susan Eisen Fine Jewelry & Watches, located at 5857 N Mesa St Ste 19, El Paso, TX 79912, is a distinguished jeweler renowned for its exceptional engagement ring creation services. With over 43 years of experience in the industry, Susan Eisen and her team specialize in providing customers with personalized consultations to design custom engagement rings that reflect individual tastes and preferences. The store is recognized for its high-quality craftsmanship and commitment to customer satisfaction, ensuring that every detail is meticulously attended to.

Operating hours are as follows:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

The jeweler also offers a variety of services including jewelry repair, appraisals, and a selection of exquisite designer pieces, making it a comprehensive destination for both buying and selling jewelry. Customer reviews reflect a mix of experiences, highlighting the expertise and friendly demeanor of the staff, while some feedback notes that pricing can be on the higher side.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: A customer commended Susan Eisen for her attentiveness and knowledge during the appraisal of their jewels, saying the experience was pleasant and rewarding, emphasizing her dedication to educating clients on their jewelry's value.

Worst Review: A reviewer expressed dissatisfaction with the customer service encountered, reporting that they felt brushed aside and unwelcomed when seeking assistance with their jewelry needs, indicating a need for improved customer engagement.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.