Kay Jewelers Music City Mall, Odessa TX

KAY Jewelers, located at 4101 E. 42nd St., Ste. L33, Odessa, TX, serves the Ector County area with a wide selection of engagement rings and exceptional customer service. The store operates Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. The phone number for inquiries is (432) 362-0028.

KAY Jewelers specializes in engagement ring creation, wedding, and anniversary jewelry, along with repair services and custom orders. Customers appreciate the knowledgeable staff who provide attentive service, ensuring a pleasant shopping experience for each guest, especially when selecting the perfect engagement ring. Many reviews highlight the friendly demeanor of associates like Estefany, who are noted for their helpfulness and patience.

However, some reviews indicate dissatisfaction with the return policies and handling of certain transactions. The overall sentiment from online customer reviews shows a high level of positivity.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: A reviewer named Billy praised the exceptional service, mentioning that he consistently receives great treatment at the store, highlighting the friendly staff like Estefany and Bre.

Worst Review: A customer expressed frustration regarding the challenges faced with the return process, feeling regret over a purchase because of the limited options for returns.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Estefany
- Bre