HomeStore LocatorTXEl PasoZales Jewelers - Cielo Vista Mall
72% Score | Zales Jewelers - Cielo Vista Mall El Paso TX

Zales Jewelers, located in El Paso County at 8401 Gateway Blvd W, Ste. D06 C, offers a comprehensive selection of engagement rings and jewelry services. Known as America's diamond store since 1924, Zales specializes in custom engagement ring creation, allowing customers to bring their unique visions to life alongside knowledgeable jewelry consultants. The store also provides jewelry and watch repair services, cleaning, inspection, and even trade-in options for diamond jewelry.

The atmosphere of customer service at this Zales location has been recognized for both positive and negative experiences. While many customers highlight the attentiveness and professionalism of the staff, others have expressed frustration regarding issues such as delayed repairs and inconsistent customer assistance.

Operating hours are as follows:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Phone: (915) 779-5805

Overall Sentiment from Online Customer Reviews:
The overall sentiment from the approximately 145 reviews indicates mixed experiences. Positive experiences constitute about 57%, while 30% of reviews are neutral, and 13% reflect negative sentiments.

Best Review: A customer remarked on the exceptional service provided by a sales associate named Alex, noting his attentive assistance and expertise in helping her select the perfect engagement ring.

Worst Review: Another customer shared dissatisfaction regarding insufficient customer support, claiming to have encountered difficulties with repairs that were not completed on time and poor communication from the staff, specifically mentioning a rude interaction with a manager.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 72%
Total Customer Feedback Reviewed: 145

Store Phone Number: (915) 779-5805

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Cielo Vista Mall
Zales Jewelers - Cielo Vista Mall
72%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Cielo Vista Mall
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