Zales Jewelers - Cielo Vista Mall El Paso TX

Zales Jewelers, located in El Paso County at 8401 Gateway Blvd W, Ste. D06 C, offers a comprehensive selection of engagement rings and jewelry services. Known as America's diamond store since 1924, Zales specializes in custom engagement ring creation, allowing customers to bring their unique visions to life alongside knowledgeable jewelry consultants. The store also provides jewelry and watch repair services, cleaning, inspection, and even trade-in options for diamond jewelry.

The atmosphere of customer service at this Zales location has been recognized for both positive and negative experiences. While many customers highlight the attentiveness and professionalism of the staff, others have expressed frustration regarding issues such as delayed repairs and inconsistent customer assistance.

Operating hours are as follows:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Phone: (915) 779-5805

Overall Sentiment from Online Customer Reviews:
The overall sentiment from the approximately 145 reviews indicates mixed experiences. Positive experiences constitute about 57%, while 30% of reviews are neutral, and 13% reflect negative sentiments.

Best Review: A customer remarked on the exceptional service provided by a sales associate named Alex, noting his attentive assistance and expertise in helping her select the perfect engagement ring.

Worst Review: Another customer shared dissatisfaction regarding insufficient customer support, claiming to have encountered difficulties with repairs that were not completed on time and poor communication from the staff, specifically mentioning a rude interaction with a manager.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.