Jerry's Jade & Gems, Honolulu, HI
Jerry's Jade & Gems, located at 1013 Maunakea St A, Honolulu, HI 96817, specializes in crafting beautiful engagement rings and offers a wide variety of jewelry styles and services. The jeweler has gained recognition for exceptional customer service, with staff known for being helpful and accommodating throughout the ring selection process. Many customers appreciate the store's unique pieces and high-quality offerings, highlighting a positive shopping atmosphere that caters to individual styles and preferences.
However, there are mixed reviews regarding the store's craftsmanship and customer experience. While some clients share positive experiences about the quality of jewelry and fair pricing, others have reported dissatisfaction with service quality, particularly concerning resizing and meticulous detailing on engraved pieces. Despite the challenges mentioned in certain reviews, most feedback reflects satisfaction with the overall service and product offerings.
Operating in Honolulu County, the store is noted for its knowledgeable staff, including Jerry, who has been acknowledged for his long-standing presence in the jewelry business for over 30 years.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
**Hours of Operation:**
- Monday: 8:00 AM - 4:00 PM
- Tuesday: 8:00 AM - 4:00 PM
- Wednesday: 8:00 AM - 4:00 PM
- Thursday: 8:00 AM - 4:00 PM
- Friday: 8:00 AM - 4:00 PM
- Saturday: 8:00 AM - 4:00 PM
- Sunday: 8:00 AM - 1:00 PM
**Staff Members:**
- Jerry
Best Review:
A reviewer praised Jerry's for its exceptional customer service and the extensive selection of engagement rings, commending the knowledgeable staff for providing a unique shopping experience that accommodates different tastes and budgets.
Worst Review:
Another customer criticized the store for poor craftsmanship regarding an engagement ring resizing, expressing disappointment with the quality of work and the lack of care taken with the engraving, leading to significant dissatisfaction.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
