Zales Jewelers - Kahala Mall Honolulu HI
Zales Jewelers, located at 4211 Waialae Ave, Kahala Mall, Honolulu, HI 96816, serves customers throughout Honolulu County. This jeweler specializes in engagement ring creation, offering a variety of styles and personalized services. The store provides a lifetime warranty and cleaning services to ensure the longevity of your purchase. Customers appreciate the knowledgeable staff who assist in selecting pieces that fit budgets and preferences. However, experiences can vary; while many reviews highlight excellent customer service and a good range of jewelry, there are also reports of inconsistent service and management issues.
The store's phone number is (808) 734-0213, and it boasts a mix of customer reviews, showcasing both positive and negative experiences.
Overall Sentiment from Online Customer Reviews:
Positive sentiment is approximately 55%, neutral is about 20%, and negative sentiment is around 25%.
**Best Review:** A customer noted that the staff at Zales Jewelers in Kahala Mall were friendly and provided great assistance when creating an engagement ring, emphasizing their helpfulness and knowledge about the jewelry selection, particularly the lifetime maintenance plan.
**Worst Review:** Another customer expressed frustration regarding slow service and management issues, highlighting a lack of communication when dealing with a warranty and resizing concerns, resulting in an overall disappointing experience.
**Operating Hours:**
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 10:00 AM - 6:00 PM
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
