KAY Jewelers in Tucson, located at 5870 E Broadway Blvd., Ste. 236, Tucson, AZ 85711-3914, serves as a prominent destination for those looking to create beautiful engagement rings. The store is open to assist customers with jewelry maintenance and repair, custom special orders, diamond upgrades, gold exchange, and appraisals. The team is renowned for their commendable customer service, with staff members like Jean and Kim frequently highlighted in positive reviews for their knowledgeable and friendly approach.

The atmosphere at KAY Jewelers is inviting, with many customers appreciating the helpfulness of the staff as they guide them through the ring selection process. That said, there are varied customer experiences, with some negative feedback about service incidents and communication issues.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Operating Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Jean
- Kim

Best Review:
Rae expressed gratitude for the outstanding service provided by store manager Jean and associate Kim, who effectively resolved concerns regarding her ring restoration, ensuring she would return for future jewelry needs.

Worst Review:
Matthew highlighted frustration with the poor customer service experience, noting a lack of communication and assistance regarding a wedding ring order that was not fulfilled as promised.