Helzberg Diamonds located at 5870 E Broadway Blvd, Space 334, Tucson, AZ 85711, is a prominent jeweler specializing in engagement ring creation and personalized service in Pima County. With a range of beautiful diamonds and customizable options, Helzberg offers a welcoming environment for couples looking to craft the perfect symbol of their love. Knowledgeable staff, including associates like Amber and Debbie, provide expert advice and support throughout the selection process.
Operating hours are as follows:
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
The online customer reviews reflect a mixed sentiment, suggesting an approximate score of 60% Positive, 20% Neutral, and 20% Negative. While many customers praise the extensive selection and helpful associates, others express dissatisfaction with the service quality and occasional lack of responsiveness.
Best Review:
A customer highlighted the excellent support provided by Benjamin and Amber, noting their extensive knowledge and welcoming approach, which helped create a positive experience while selecting a moissanite engagement ring.
Worst Review:
Another customer discussed a frustrating experience where the engagement ring resizing process involved long waits and inadequate service, leading to a feeling of neglect from the staff, specifically mentioning an unpleasant encounter with the manager, which marred an otherwise positive relationship with Helzberg.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 348
Store Phone Number: 5207900214