Zales Jewelers, located at 5870 E Broadway Blvd, Ste. 232, Tucson, AZ 85711, offers a range of jewelry services with a focus on engagement ring creation. With a history as America's diamond store since 1924, Zales provides excellent quality and exceptional pricing on a variety of fine jewelry pieces. Customers can expect services including in-store ordering, custom jewelry creation, jewelry and watch repair, cleaning and inspection, and trade-in options.

The store operates in Pima County and is known for a skilled staff that assists clients in finding the perfect engagement ring tailored to their preferences. However, reviews reveal a mixed sentiment regarding customer service quality. A total of 56 reviews were analyzed, revealing both positive and negative feedback from customers.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 20%
Negative sentiment: 35%

Highlighted reviews show customers praise the store for its product selection and helpful staff, although some express disappointment with service consistency and management response.

Best Review: Daniel noted a very positive experience with a friendly and low-pressure staff member who successfully helped him find an engagement ring.

Worst Review: Jack recounted a frustrating experience with unhelpful staff and poor communication regarding diamond setting options, which led him to ultimately choose another retailer.

Store Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.