Helzberg Diamonds, located at 4500 N Oracle Rd, Suite 163, Tucson, AZ 85705, offers a wide array of jewelry, with a special emphasis on engagement ring creation. This store, situated in Pima County, has garnered mixed reviews from customers. With 127 Google reviews, the establishment has a diverse reputation, with sentiments ranging from high praise for customer service to significant frustration with experiences at the store.

The services provided at Helzberg Diamonds include engagement and wedding ring customization, as well as other jewelry options tailored to meet individual tastes. Customers have commended the knowledgeable staff for their guidance in selecting the perfect rings, highlighting excellent service by team members such as Adriane and Kevanta, who are recognized for their friendly and professional approach. The store also houses a diamond room, allowing customers to explore various diamond choices.

However, there are notable negatives in the reviews, primarily centered around customer service issues, including instances of rude interactions and difficulties with return processes. Customers expressed disappointment with the inconsistency in service, particularly an experience where a customer felt ignored by the staff upon entering the store.

Overall Sentiment from Online Customer Reviews:
The overall sentiment is mixed, with a positive score of 65%, neutral at 20%, and negative at 15%. This reflects a blend of satisfaction with the staff's expertise and dissatisfaction due to customer service experiences.

Best Review:
Elizabeth commended the helpfulness of staff members Kevanta and Ian, who exhibited patience and knowledge while assisting her with her ring selections, ultimately leading to a wonderful experience.

Worst Review:
Kristi expressed frustration with the management, stating that they demonstrated poor customer service by refusing to address issues with ring sizing and felt misled about the store’s policies.

**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 8:00 PM |
| Saturday | 11:00 AM - 8:00 PM |

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned include Adriane and Kevanta.