Jared Galleria of Jewelry specializes in engagement ring creation and offers a wide selection of fine jewelry in Tucson, Arizona. The store, located at 4240 N Oracle Rd, Tucson, AZ 85705-1632, operates in Pima County and provides services such as custom jewelry design, on-site jewelry and watch repair, engraving, ring sizing, and jewelry cleaning. Known for its extensive selection, Jared aims to offer a personalized shopping experience, focusing on customer satisfaction.
The staff is noted for their efforts in assisting customers in finding the perfect engagement rings, with several positive mentions of employees like Liz and Jim, who are frequently recognized for their exceptional service. However, there are mixed reviews regarding the overall customer service experience, as some customers reported feeling undervalued during interactions, highlighting a need for improved consistency across the staff.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 25%
Negative: 25%
Positive reviews emphasize friendly and helpful service, particularly praising Jim for locating a matching stone and Liz for providing exceptional attention to detail. Negative reviews often cite dissatisfaction with the service experience, including perceived rudeness from some staff members and issues with timely communication.
Best Review: A customer commended Liz for her outstanding service in helping select an engagement ring, making the overall experience feel special and personal.
Worst Review: A customer expressed disappointment with their treatment when trying to resize an engagement ring, feeling that the staff were dismissive and unhelpful.
Operating Hours:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
Staff Members: Liz, Jim
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 62.5%
Total Customer Feedback Reviewed: 215