Zales Jewelers, located at 4500 North Oracle Road, Ste. 304, Tucson, AZ 85705-1662, is a prominent jewelry store renowned for its expertise in creating stunning engagement rings. With a dedicated staff, including team members such as Westyn and Melinda, Zales strives to provide exceptional service and quality to its customers. The store offers a range of services, including custom engagement rings, jewelry and watch repairs, cleaning and inspections, and trade-in and upgrades for previously purchased items. Known as America's diamond store since 1924, Zales has established itself in Pima County as a trusted destination for fine jewelry.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews indicates a mixed response. Approximately 45% of reviews are positive, highlighting excellent customer service and quality jewelry, whereas around 25% are neutral, discussing the varying experiences, and 30% relate negative aspects, particularly around customer service and issues with jewelry quality.

Best Review:
Jessica commended the service at Zales, noting that the staff provided a warranty for her engagement ring despite her not having had an inspection in years. She appreciated the professionalism and care shown during her visit.

Worst Review:
Allison expressed dissatisfaction with her experience, claiming that she received a pair of earrings that turned out to be of much lower quality than advertised. She reported being misled about the diamonds and was greatly disappointed with the perceived dishonesty.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.