Kay Jewelers, located at 4500 N Oracle Rd, Ste 178 A, Tucson, AZ 85705, operates within Pima County and specializes in engagement ring creation and other fine jewelry services. The store provides a variety of options for customers, including custom orders, jewelry maintenance and repair, gold exchange, and appraisals. Customers have the option to shop online and pick up in-store, enhancing convenience. The store is known for its superior customer service, with staff members like Valerie, who have been noted for their knowledge and assistance during the jewelry selection process.

Operating Hours:
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 12:00 PM – 6:00 PM
- Monday: 11:00 AM – 7:00 PM
- Tuesday: 11:00 AM – 7:00 PM
- Wednesday: 11:00 AM – 7:00 PM
- Thursday: 11:00 AM – 7:00 PM
- Friday: 10:00 AM – 8:00 PM
- Phone: (520) 293-7580

Overall Sentiment from Online Customer Reviews:
The feedback from online customers has been mixed, with a sentiment score of 40% positive, 20% neutral, and 40% negative. Many appreciate the extensive selection and helpful staff, while others express dissatisfaction with customer service issues and lengthy repair times.

Best Review:
A customer highlighted the exceptional service received from Valerie during the selection of an engagement ring, praising her knowledge and helpfulness in finding the perfect piece.

Worst Review:
Another customer recounted a frustrating experience with the store manager, describing unprofessional behavior and poor handling of a return, leading to a decision to never shop there again.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.