Arrow Pawn & Jewelry, located at 2706 W Thomas Rd, Phoenix, AZ 85017, provides a wide range of services with a strong emphasis on engagement ring creation. Known for their friendly and attentive staff, including notable employees like David and Katy, this family-owned pawn shop has established a solid reputation over more than two decades. They are particularly recognized for their competitive prices, especially regarding precious metals and jewelry.

The shop's dedication to customer service is apparent in the numerous positive reviews, highlighting both the good deals and the welcoming atmosphere. However, sentiments vary, as some negative experiences have been reported about staff interactions and product availability.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 10%
- Negative: 15%

Across approximately 386 reviews, the store receives a blend of commendations and criticisms, ensuring a comprehensive portrayal of its service.

Highlight Reviews:
Best Review: A customer praised the shop for its fantastic prices and excellent customer service, noting the friendly atmosphere and knowledgeable staff, particularly mentioning the positive experiences with David and Katy.
Worst Review: One review pointed out a negative encounter with a staff member who was unhelpful and dismissive, leading to an unsatisfactory experience regarding product inquiries.

Opening Hours:
Mon-Fri: 10:00 AM - 9:00 PM
Sat: 10:00 AM - 5:00 PM
Sun: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.