Watch N Save Jewelers is a well-established jewelry store located in Phoenix, Arizona, known for its specialty in creating custom engagement rings. Customers appreciate the quality of 10k and 14k solid gold jewelry, much of which is imported from Italy. The store provides a range of services including jewelry and watch repairs, often completed while customers wait. The owners, Jenny and Kevin, have been serving the community since 1986 and have built a reputation for their friendly and accommodating service.
Operating in Maricopa County, Watch N Save offers a lifetime limited warranty on all jewelry, emphasizing their commitment to customer satisfaction. The shop is accessible, accepting walk-ins and various payment methods.
Overall, the store has received a total of 84 reviews, showcasing a mixture of sentiments from customers regarding their experiences.
Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 22%
Negative: 10%
Positive reviews highlight the friendly service, quick battery replacements, and skilled jewelry repairs, often praising the owners’ attentiveness. However, negative feedback indicates some dissatisfaction regarding the quality of repairs and customer service experiences, with a few customers reporting issues with repairs taking longer than expected.
Best Review:
A customer highlighted the amazing affordability and service for watch battery replacements, expressing gratitude for the efficient assistance received.
Worst Review:
Another customer expressed frustration over a particularly poor experience with a complicated watch repair, noting that the service resulted in a visibly unsatisfactory outcome and lack of proper resolution from the staff.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| **Hours** | **Days** |
|-------------------|----------------------|
| 11:00 AM - 7:00 PM| Monday |
| 11:00 AM - 7:00 PM| Tuesday |
| 11:00 AM - 7:00 PM| Wednesday |
| 11:00 AM - 7:00 PM| Thursday |
| 11:00 AM - 6:00 PM| Friday |
| 12:00 PM - 5:00 PM| Saturday |
| Closed | Sunday |
Staff:
- Jenny
- Kevin
Address: 4501 E Thomas Rd #109, Phoenix, AZ 85018
Phone: (602) 808-9711
Positivity Score: 79%
Total Customer Feedback Reviewed: 84
Store Phone Number: 6028089711