Michael's Jewelers Phoenix AZ

Michael's Jewelers, located at 138 N Central Ave, Phoenix, AZ 85004, is known for its personalized service, particularly in the realm of engagement ring creation. With a history of 73 years, this family-owned business, led by the knowledgeable Michael, emphasizes quality craftsmanship and customer satisfaction. Clients appreciate the custom design options and comprehensive services, which include jewelry cleaning, repair, restoration, and resizing. The store operates by appointment only, maintaining a focus on one-on-one service.

Operating hours are:
| Day | Hours |
|-----------|---------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 3:00 PM |
| Wednesday | 10:00 AM - 3:00 PM |
| Thursday | 10:00 AM - 3:00 PM |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |

During the review period, a total of 49 reviews were examined.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Positive reviews highlight the store's exceptional customer service, stating that the personal attention provided by Michael and the staff creates a welcoming and family-oriented atmosphere. Many customers have praised the knowledgeable team for their expertise in jewelry design and repairs at reasonable pricing.

Conversely, some negative feedback mentions challenges with communication and the limited operating hours, which some customers found inconvenient. There were instances where customers expressed frustration about not receiving timely responses or had difficulties reaching the store during business hours.

Best Review:
A customer noted that Michael's Jewelers has been their go-to place for engagement and anniversary jewelry for over 35 years, complimenting the honest and caring service they received from Judith and the team.

Worst Review:
In a less favorable comment, a customer expressed disappointment about being unable to get in touch with the store for a watch repair, feeling anxious as they had not received any updates or calls back regarding the service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned: Michael