Hinrichsen Jewelers, located at 401 East Bell Road, Suite 23, Phoenix, AZ 85022, is a well-regarded jewelry store specializing in the creation of engagement rings and other fine jewelry. This family-owned business is known for its attentive customer service and skilled craftsmanship, particularly when it comes to custom-designed engagement rings. Keith, the owner, is praised for his expertise and personalized assistance, often guiding customers through the process of selecting the perfect ring that meets their specifications.

The store offers a variety of services, including jewelry repairs, watch battery replacements, and custom jewelry designs, making it a one-stop shop for all jewelry-related needs in Maricopa County. Customers have highlighted the inviting atmosphere and the staff's commitment to creating a welcoming experience.

Overall, the sentiment from online customer reviews reflects a strong appreciation for the quality of service and craftsmanship.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Despite an overwhelmingly positive reception, a few negative experiences have been reported, primarily regarding communication and expectations.

Best Review:
Patty commended Keith and his team, noting their dedication and skill in creating a beautiful custom ring from family heirlooms, which showcased the heartfelt service offered by Hinrichsen Jewelers.

Worst Review:
Marie expressed disappointment with the handling of her silver watch, stating that the decorative elements were damaged and the manager would not take responsibility, highlighting a less favorable customer service experience.

**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.