Kay Jewelers, located at 21001 N Tatum Blvd, Ste 38-1340, Phoenix, AZ 85050, operates in Maricopa County. This renowned jewelry store specializes in the creation of engagement rings and wedding jewelry, offering a range of services including custom orders, jewelry repair, and diamond upgrades. The store is known for its dedicated staff who are described as friendly and knowledgeable, providing personalized assistance to each customer.

Kay Jewelers is open during the following hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

With a total of 65 reviews across various platforms, customer opinions reflect a mix of experiences. Positive reviews highlight helpful staff and good service, while negative feedback points to frustrations with customer support and the handling of orders.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Best Review:
A customer named Shellie praised the support she received while dealing with a long-term piece of jewelry, noting the staff's empathy and competence in addressing her issues without suggesting a replacement.

Worst Review:
Kylan expressed dissatisfaction with the misleading pricing practices at the store, feeling that important charges were not communicated, which ultimately led to a loss of trust in their service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.