Diamond Jim's Jewelry, located at 6005 N. 16th St, Phoenix, AZ 85016, offers exceptional services for those looking to create stunning engagement rings. Known for its personalized customer service, this family-owned jeweler prides itself on providing a welcoming atmosphere where clients can explore a unique selection of handcrafted jewelry, with the owner, Diamond Jim, and his knowledgeable staff actively assisting in the creation process. They are particularly noted for their expertise in diamond selection and customization.

Customers appreciate the shop's competitive pricing and the ability to work directly with staff who provide insight into jewelry options and care. The store is celebrated for its transparent approach in pricing and service, particularly when buying and selling jewelry, as well as for resizing and repairing.

However, some reviews highlight occasional issues with service consistency, particularly regarding communication and repair timelines. Nonetheless, the positive experiences often outweigh the negative, showcasing a strong commitment to quality and customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

*At this time, no customer reviews have been found. We will continue to monitor the web for any feedback related to this store.

Best Review: Amanda praised the friendly and knowledgeable staff, particularly highlighting their helpfulness in creating a custom engagement ring and the enjoyable atmosphere during her visit.

Worst Review: Vicky expressed disappointment over service related to a watch repair, experiencing what they felt was an unfair pricing discrepancy and suggesting the store wasn't transparent.

**Operating Hours:**
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members Mentioned:
- Diamond Jim
- James
- Marsha
- Pete