Ganem Jewelers, Phoenix, AZ

Ganem Jewelers, located at 3602 E Ray Rd, Phoenix, AZ 85044, is a premier destination for engagement ring creation in Maricopa County. Known for its exceptional customer service, the store has earned a reputation for providing personalized assistance throughout the engagement ring design process. The knowledgeable staff, including managers James and Laila, are praised for their patience and expertise in helping customers find and design their ideal rings.

The service offerings include custom jewelry design, jewelry repair, and watch services, ensuring a comprehensive experience for anyone seeking quality jewelry. With a high emphasis on customer satisfaction, many reviews highlight the positive experiences of patrons who appreciated the professionalism and attention to detail provided by the staff.

Despite the overwhelmingly positive feedback, there have been some concerns raised regarding specific service experiences, particularly in relation to item repairs and the results of some custom orders. However, the vast majority of customers report satisfaction with their purchases and the overall service.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: A customer expressed their delight in working with James, noting how he expertly guided them through the design process of their engagement ring while ensuring they felt no pressure to purchase until they were ready.

Worst Review: Another customer mentioned disappointment regarding a repair service, feeling that their item was not adequately handled, leading to a lack of trust in the store's service.

Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- James
- Laila

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.