Burland Jewelry Center, located at 6102 N 16th St, Suite 10, Phoenix, AZ 85016, is a family-owned business that has been operating since 1980. With over 241 reviews, this jewelry store is renowned for its exceptional engagement ring creation and personalized customer service. The staff, including experienced jewelry experts like Marc Shutro and Trish Bowlin, specialize in custom and designer engagement rings as well as repairs and appraisals.

Customers have praised Burland Jewelry for its friendly atmosphere and dedication to meeting individual needs without high-pressure sales tactics. Reviews highlight the quality of the rings created and the willingness of the staff to assist with custom designs. Many patrons feel like family, noting the inviting and warm service they receive. The store offers a range of services including jewelry repair, resizing, and appraisals.

However, some customers have reported issues with service delays and quality control. A few negative experiences have centered on unsatisfactory repairs and resizing tasks that did not meet expectations.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 85%
Neutral sentiment: 10%
Negative sentiment: 5%

Best Review:
A customer noted the attentive service and quality craftsmanship at Burland while selecting a custom engagement ring, highlighting the thoroughness of the staff members and their knowledge of diamonds.

Worst Review:
Another customer indicated frustration over a lengthy and unsatisfactory process for resizing a ring, resulting in a lack of clear communication and an unsatisfactory final product, despite multiple interactions with the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members Mentioned:
- Marc Shutro
- Trish Bowlin