Zales Jewelers, located at 4550 E Cactus Rd, Phoenix, AZ 85032, operates within Maricopa County. The store offers a variety of jewelry services with a particular focus on engagement ring creation. Customers have the option to choose from an extensive selection of rings, necklaces, and other fine jewelry.

The store has received mixed reviews, with an overall rating of 3.2 from 23 Google reviews. Some customers have expressed satisfaction with the pleasant and organized shopping experience, as well as the helpfulness of staff in assisting with engagement ring selections. Others, however, have reported negative experiences regarding customer service, noting long wait times and a hard sell approach that detracted from their overall satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 20%
Negative: 45%

Best Review:
Ruth shared that her experience was surprisingly lovely despite initially reading negative feedback about the store, appreciating the helpful staff and the availability of options for selecting jewelry.

Worst Review:
David expressed his frustration, highlighting poor service and lengthy wait times when trying to engage with staff regarding an engagement ring, which ultimately soured his perception of the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
Monday - Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include various employees who provided service and assistance; however, specific names were not noted.