Craft-Revival Jewelers, located at 16 Ionia Ave., Suite 2 in Grand Rapids, MI, is a family-owned jewelry store renowned for its exceptional engagement ring creation and customer service. Established in 2010 by the father-son team, Brandon and Jayson Case, this jeweler combines years of craftsmanship with a personalized approach to ensure each piece of jewelry is intricate and uniquely tailored to individual preferences.

With over 400 customer reviews, the sentiment surrounding Craft-Revival Jewelers indicates a predominantly positive experience among clients. Customers highlight the attention to detail, kindness, and genuine assistance provided by the staff, with many expressing delight in the custom pieces created. The store is noted for its outstanding expertise in creating engagement rings, celebrating love through personalized and remarkable designs. Some positive reviews emphasize the welcoming atmosphere and the ability to craft one-of-a-kind rings that fulfill specific customer desires.

However, a few negative reviews were recorded, primarily focusing on minor issues related to communication and service delays, notably from customers who experienced lapses in follow-up. Yet, these instances appear to be the exception rather than the norm.

Overall Sentiment from Online Customer Reviews:
- Positive: 92%
- Neutral: 5%
- Negative: 3%

**Opening Hours:**
- Tuesday - Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday & Monday: Closed

**Staff Members:**
- Brandon Case
- Jayson Case

Best Review: A customer shared their elation about the exceptional custom design process, praising the staff for their attentiveness and creativity in bringing beautifully unique jewelry pieces to life.

Worst Review: One review pointed out that after initiating contact for a follow-up on a design inquiry, there was no response for an extended period, despite the initial positive interactions.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.